How does remote computer tech support work?

The remote computer tech support technology allows us to connect to your computer and work on it just like you do. At all times you see what we do on the screen and when we move the mouse.

Is remote tech support secure?

All communications between the technician and you is 128 bit encrypted and secured. Every time we access your computer the web browser asks you if you allow access to your computer. That means once we are disconnected there is no more access to your computer possible without your approval.

How long does it take you to fix my computer?

The average tech support session takes between 40 minutes and one hour. Settings and configuration issues can be fixed pretty fast, within 20 minutes. Computers where the operating system is damaged, due to spyware and viruses might take longer to be fixed, the average about one to two hours.

How much does it cost?

We provide estimates for all jobs before we begin the work, with a minimum $29 diagnostic fee.

What kind of guarantees do you have?

We offer a five day warranty on all provided services.

We support computers up to five years old.

Do you support computers with dial-up connection?

Yes...we support computers with dial-up connection but things might take about 10 times longer, especially to download programs. it is advisable to use our in-house service for dial-up connections.

Do you also provide in-house support?

Yes.  The Support Group can perform any work ast your location. Service can be arranged most of the time within 24 hours. Please give us a call at 925-608-0091

Are your techs quantified?

All of our technicians have at least 10 years experience in the computer tech support field.